Service Advisor

If you're the type of person who remembers a customer's name, follows up when you say you will, and genuinely enjoys helping people, we'd like to meet you.

Wayne Phillis Automotive is seeking an experienced Service Advisor to join our growing Lonsdale Service Department.

Representing Kia, Isuzu UTE, Geely and GAC, you'll be working with one of South Australia's most progressive automotive groups from our purpose-built service facility that is less than three years old.

This isn't a role where you're simply booking cars in and out.

We're looking for someone who understands that every customer interaction shapes how people feel about our business. Someone who can communicate clearly, build trust, solve problems and deliver an experience that keeps customers coming back.

What You'll Be Doing

You'll be the link between our customers and our workshop team, ensuring every service visit runs smoothly from arrival through to vehicle collection.

You'll be responsible for:

• Managing customer bookings and repair orders

• Keeping customers informed throughout the repair process

• Explaining technical information in a simple and professional manner

• Working closely with technicians and management

• Identifying opportunities to improve the customer experience

• Building long-term customer relationships

• Helping drive customer satisfaction and retention

What We're Looking For

• Previous Service Advisor experience within the automotive industry

• Outstanding communication and people skills

• Strong organisational abilities and attention to detail

• Professional presentation

• A positive, team-first attitude

• Ability to thrive in a busy environment

• Current driver's licence

Most importantly, we're looking for someone who genuinely enjoys dealing with people and takes pride in delivering exceptional customer service.

Why Join Wayne Phillis?

• Modern service facility less than three years old

• Monday to Friday role

• Attractive salary package with performance incentives

• Ongoing manufacturer training and development

• Represent multiple growing automotive brands

• Career progression opportunities

• Supportive and experienced management team

• Family-owned South Australian business with a strong reputation

• Stable, long-term employment opportunity

We're proud of what we've built and excited about where we're heading.

If you're an experienced Service Advisor looking for your next challenge with a business that continues to invest in its people, facilities and future, we'd love to hear from you.

Apply now and become part of the Wayne Phillis Automotive team.