AV Commissioning & Service Technician

We're looking for an experienced AV Technician who knows how to bring systems to life.

This is a full-time role based in Brisbane, with some travel across Queensland and Interstate. You'll join a skilled Technical Services team delivering high-quality AV systems across corporate, government, education and community spaces. If you thrive on solving technical challenges, commissioning complex systems, and supporting clients with confidence - we want to hear from you.

About the Role

You’ll be responsible for commissioning new AV systems and providing technical service and support for existing ones.

You’ll work closely with Engineers, Project Managers, Installation Technicians and Clients to ensure every system works as intended and delivers a seamless user experience. You’ll also provide remote and on-site support, and help build strong long-term client relationships.

This dual-role position suits a detail-oriented technician who’s confident with commissioning, takes pride in reliable service, and enjoys seeing a project through from install to support.

What You’ll Do

• Commission AV systems to scope and functional requirements

• Interpret AV schematics and project documentation

• Complete functionality and QA testing prior to handover

• Configure and troubleshoot control systems and DSPs (e.g. Crestron, Q-SYS, Extron)

• Deliver end-user training where required

• Attend project meetings and contribute to commissioning planning

• Provide on-site and remote technical support for completed installs

• Troubleshoot, diagnose and document service work

• Identify recurring issues and suggest improvements to system design or processes

• Maintain certifications and keep up to date with AV industry trends

• Communicate clearly and work collaboratively with clients, PMs, engineers, and site teams

• Ensure all work aligns with safety standards and company values

Who the Role Is For

• You’ve got solid AV or IT experience, especially in system integration, commissioning and servicing

• You’re confident with system integration, signal flow, and networked AV

• You enjoy solving technical problems and making systems run seamlessly

• You take pride in delivering quality work and maintaining high standards

• You’re self-motivated, organised and calm under pressure

• You’ve got a valid and current driver’s licence

• Bonus points for certifications like Crestron, Q-SYS, Extron or AVIXA CTS

Why Videopro?

This isn't just another Commissioning and Service Technician job. Videopro is one of Australia’s most respected AV integrators, delivering projects that make a real difference to how people connect and collaborate.

But more than that – we grow our people.

• Our CEO started in an Account Executive role 20 years ago

• Our COO has been with us for over 40 years

• Some of our Senior Leaders have worked in roles just like this

You’ll be joining a team where ownership is celebrated, ideas are welcome, and your growth matters.

About Videopro

Videopro is one of Australia’s leading AV integrators, delivering projects across education, government, and enterprise sectors. We’ve been around for 45 years and still growing.

We value people who take pride in their work, step up when needed, and want to get better every day. Our team culture is built around our core values: Own It. Be Better. Make a Difference. Experience Matters.

If that sounds like the kind of team you want to be part of - apply now with a brief, personalised cover letter and your resume.