Parts Interpreter / Service Advisor (Hybrid Role)

Jeep | Alfa Romeo | Fiat | Abarth Location: Fyshwick, ACT Employment type: Full time Reports to: Aftersales Manager

About the business

We are Canberra's authorised dealership for Jeep, Alfa Romeo, Fiat and Abarth, part of a growing automotive group that also operates a specialist American vehicle workshop. We are a small, capable team where everyone carries real responsibility and no two days look the same.

About the role

This is a hybrid front-of-house aftersales position. You will run the parts counter and act as a service advisor, sitting at the centre of the workshop's daily flow. The role suits someone who knows their way around a parts catalogue, communicates well with customers, and wants broader exposure than a single-lane parts or advisor job offers.

Key responsibilities

Parts

• Interpret and source genuine parts for Jeep, Alfa Romeo, Fiat and Abarth using the Stellantis EPC and supplier systems

• Process retail, trade and workshop parts orders, including daily stock orders and VOR requests

• Manage inbound freight, receipting, binning and stock control, including periodic stocktakes

• Service trade accounts and grow trade parts sales with local workshops

• Handle warranty parts retention, tagging and returns to manufacturer requirements

Service advising

• Book service and repair work, manage the workshop diary and confirm appointments

• Greet customers, write up repair orders, and capture accurate fault descriptions for technicians

• Provide quotes, obtain authorisations for additional work, and keep customers informed throughout the day

• Prepare invoices, explain work performed, and close out repair orders accurately

• Support warranty claim documentation in line with Stellantis requirements

• Identify legitimate upsell opportunities (maintenance items, accessories, tyres) without overselling

What we are looking for

• Experience in a franchised dealership parts or service department (parts interpretation experience strongly preferred)

• Working knowledge of electronic parts catalogues and dealer management systems

• Strong customer communication skills, written and verbal, and a calm head under pressure

• Accuracy with ordering, invoicing and stock processes

• Current driver's licence

• Stellantis brand or European vehicle experience is an advantage but not essential

What we offer

• Competitive salary based on experience

• A genuine hybrid role with full aftersales exposure, ideal for someone building toward an aftersales management path

• Factory training through Stellantis

• Stable, growing business with two operations across Canberra and room to move between them

• Direct access to decision makers, with no layers of head office bureaucracy

How to apply

Send your resume and a short cover note outlining your parts and/or service experience. Applications reviewed as received.