We’re Oknalux—a growing double-glazed window company built on strong values and a clear purpose. We believe in working smarter, leading consciously, and always doing what we say we will do. If you’re a proactive, people-smart Sales Consultant who thrives in a high-trust, high-accountability environment, we’d love to hear from you.

About the Role

The Customer Service Manager at Oknalux is responsible for overseeing the end-to-end customer experience—from initial enquiry through to post-installation follow-up. This role ensures all client interactions are handled professionally, efficiently, and in line with Oknalux’s standards, while supporting the sales and production teams to deliver a seamless customer journey.

What You’ll Be Doing

• Act as the primary escalation point for customer enquiries, concerns, and complaints.

• Ensure timely and professional communication via phone, email, and messaging platforms.

• Monitor and maintain high standards of customer service across all touchpoints.

• Support the team in delivering clear, informative, and non-pushy communication aligned with Oknalux’s sales approach.

• Contribute to team success by sharing knowledge, ideas, and support

• Continuously learn and grow your sales and leadership skills

We’re Looking for Someone Who:

• Lives with intention and leads with values in and out of work

• Thrives independently while lifting the team

• Holds themselves accountable and delivers on promises

• Is responsive, resourceful, and outcomes-focused

• Communicates clearly and listens deeply

• Seeks feedback, improves constantly, and enjoys learning

• Brings care and attention to detail in every interaction

What We Offer

• A purpose-driven workplace where culture is more than words

• Opportunities to grow personally and professionally

• A values-aligned team that celebrates wins, learns from challenges, and supports each other

• A compensation structure that rewards contribution and impact

If you’re someone who doesn’t just want a job—but wants to make a difference—apply now with a resume and a short cover letter telling us how you align with our values. Show us how you lead yourself, serve others, and make an impact.