Company:  Is an ASX listed Banking group who operate around the country.  This role is based from their Business Asset Finance subsidiary based in Norwest, Sydney.  This niche owned business provides bank financing to business customers to finance cars, truck and other industrial assets, through Brokers and Direct customer relationships.

Opportunity:  Have the security of working for a bank's balance sheet, without the politics of a big bank team.  This team has a specialised focus and operates like a small business team.     

 
Role:  Reports to the Head of operations and is one of 2 people who look after the collections process.  This role will handle the early stage collections, generally up to 60 days in arrears.  You then hand across those accounts who have growing arrears to the other person, who looks after the late stage, repossession and loss recovery.

This role will be a key part of the customer service team, who follow up on Direct Debit dishonours, negotiate to have recent arrears caught up and follow up those arrangements. 

Because this business is a Bank, they employ highly ethical collections processors to ensure business hardship is identified and dealt with ethically and in a compliant way.

Early stage collections is viewed as part of the customer service offering, which needs to be proactive to ensure problems are identified promptly.

 
Requirements:  We will be seeking applicants who can best demonstrate the following skills and experience:

1. Prior Customer service and/or collections experience working for a bank or finance company
2. Customer service ethic, looking to be supportive of customer needs to resolve the current arrears
3. While this is commercial credit collections, some experience in Consumer credit collections is an advantage

Questions can be directed to our collections recruitment specialist, Simon Bird on (02) •••• •794 or sim••@tractiongroup.com.au


COLLECTIONS / ARREARS MANAGEMENT / CUSTOMER SERVICE / LOSS RECOVERY / ASSET FINANCE / BUSINESS FINANCE / COMMERCIAL CREDIT / AUTOMOTIVE FINANCE / EQUIPMENT FINANCE / BANKING / CAPITAL FINANCE / COMMERCIAL LENDING
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