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Smart Repair Australia

Regional Office Manager

Trades & Services / Automotive Trades

Posted 20/01/2026
Closes 19/02/2026

Smeaton Grange, 2567, Sydney, New South Wales

Full time

$80,000 - $90,000 Annual

Position Overview

The Regional Office Manager is responsible for overseeing day-to-day operations and administrative performance across multiple automotive repair sites throughout Australia. This role provides leadership to administrative teams, ensures compliance with company and insurance industry standards, and drives efficiency in service delivery. Due to the nature of the role, the position is also available as a remote work option.

Key Responsibilities

Lead, train, and support administrative teams across regional sites.
Oversee daily operations of both remote and on-site facilities.
Ensure compliance with internal policies, WHS requirements, and insurance protocols.
Streamline administrative processes to improve efficiency and service delivery.
Liaise with insurance partners and key stakeholders to manage claims from start to completion.
Monitor performance metrics and implement process improvements where required.
Manage recruitment, onboarding, and staff development initiatives.
Resolve customer complaints and maintain high levels of client satisfaction.

Key Requirements

Minimum 3 years’ experience in office or operations administration and management, ideally within the automotive or insurance sector.
Travel flexibility is essential and candidate will be deployed in response to emergency storm situations.

Proven ability to lead teams and manage complex scenarios under pressure, particularly during high-volume periods.
Strong interpersonal skills with the ability to build and maintain collaborative relationships between contractors, insurance assessors, technicians, and external stakeholders.

Strong knowledge of administrative systems, compliance, and WHS standards.
Proficiency in Microsoft Office, Excel and Project Management Tools
Excellent Organisational skills
Current First Aid & CPR and WHS training desirable.

Smart Repair Australia

About SMART Repair Australia

SMART Repair Australia is a leader in automotive hail damage repair, providing exceptional service to customers and trusted solutions to major insurance partners across the country. With a strong focus on innovation, quality, and team collaboration, we’re dedicated to maintaining our reputation as one of the most reliable and efficient repair networks in the industry.

About SMART Repair Australia

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