About the role

This is a full-time role as a Service Advisor at Bridgestone Select Epping, VIC 3076. As a Service Advisor, you will be responsible for providing exceptional customer service and managing the flow of vehicles through the workshop to ensure efficient and timely service delivery. This is a key role within the Bridgestone team, serving as the link between customers and the technical experts in the workshop.

What you'll be doing

1. Greeting and assisting customers with their service and repair needs

2. Providing detailed and transparent quotes for recommended work

3. Booking vehicles in for service and managing the workshop schedule

4. Liaising with the workshop team to monitor job progress and provide updates to customers

5. Handling customer queries and complaints in a professional and empathetic manner

6. Maintaining accurate records and documentation for all customer interactions

7. Supporting the sales team by identifying and recommending additional services

What we're looking for

1. Previous experience working as a Service Advisor or in a similar customer-facing automotive role

2. Strong communication and interpersonal skills with the ability to provide exceptional customer service

3. Excellent problem-solving and organisational skills to effectively manage a busy workshop

4. Technical knowledge of automotive systems and components to understand customer needs

5. Proficient in using computer systems and job management software

6. A positive, friendly and professional attitude

What we offer

At Bridgestone Select, we are committed to the development and growth of our team. We offer a competitive salary, opportunities for career progression, and a range of benefits including staff discounts, training and development programs, and a supportive and collaborative work environment, a performance bonus will be awarded if targets are met.

About us

Bridgestone Select is a leading provider of automotive services, specialising in tyres, wheels, and general vehicle maintenance. With a strong focus on customer satisfaction, we pride ourselves on delivering high-quality workmanship and unparalleled service. Join our team and be a part of a dynamic and growing organisation that values its people and is dedicated to excellence.

Apply now to become our next Service Advisor!