About the role

Rosenbauer Australia is seeking a highly motivated and skilled Service Technician to join our service team. The successful candidate will be responsible for providing technical support, maintenance, and repairs to our range of firefighting vehicles, equipment, and systems. This role requires a strong mechanical and electrical background, as well as a passion for providing exceptional customer service.

Why Join Us?

Join Rosenbauer Australia and be part of a team working with some of the world’s most advanced firefighting vehicles, equipment and emergency service technology. This is an opportunity to build your expertise beyond traditional heavy vehicle servicing, with exposure to sophisticated mechanical, electrical, hydraulic, pneumatic and control systems.

You’ll receive comprehensive product training, including the opportunity to undertake training at our European headquarters, while working alongside experienced technicians and industry specialists. With a varied workload, opportunities to travel across Australia, New Zealand and the Pacific, and the chance to work on state-of-the-art emergency response vehicles, no two days will be the same.

Most importantly, you’ll be doing work that has a genuine purpose — keeping critical emergency service equipment safe, reliable and ready when communities need it most.

Benefits

Task & responsibilities

Major responsibilities (core areas of work)

• Servicing & Maintenance: Perform routine maintenance, repairs, and upgrades on firefighting vehicles, equipment, and systems, ensuring they meet safety and operational standards.
• Diagnostics: Diagnose and troubleshoot mechanical, electrical, pneumatic and hydraulic issues with fire truck systems, pumps, and other emergency service equipment.
• Repairs & Upgrades: Conduct repairs, part replacements, and system upgrades in line with manufacturer specifications and safety requirements.
• Customer Interaction: Provide technical support to customers, ensuring clear communication and guidance during repairs and service.
• Documentation: Maintain accurate service records, reports, and documentation of all work completed.
• On-Site & Off-Site Support: Travel to customer locations including Australia urban and remote locations, New Zealand and Pacific Island to perform on-site services and emergency repairs as needed.
• Compliance: Ensure all work is carried out in compliance with relevant industry regulations, company policies, and safety standards.
• Collaboration: Work closely with other team members, management, and departments to ensure effective and efficient service delivery.
• Continuous Improvement: including but not limited to full product training at our European headquarters on a variety of state of art vehicles and latest industry technology, industry trends and products.

This list is not exhaustive. As a part of a growing team, at times you will be required to assist others in their duties.

Qualification & experience

You’re a qualified and experienced mechanical or electrical technician who enjoys solving problems, working with complex equipment, and delivering quality outcomes for customers. You bring strong diagnostic and troubleshooting skills across mechanical, electrical, hydraulic, pneumatic and CAN-bus systems, along with the ability to read and interpret technical schematics. You’re hands-on, safety-focused and take pride in getting the job done right the first time.

You’re equally comfortable working independently in the field or as part of a collaborative service team, and you communicate confidently with customers and colleagues at all levels. You’re adaptable, reliable and willing to travel, including to regional and remote locations across Australia, New Zealand and the Pacific. Most importantly, you’re someone who enjoys learning, embraces new technology and takes pride in supporting equipment that plays a critical role in protecting communities and saving lives.

We are looking for someone who:

• Certifications: Trade qualification in Mechanical, Electrical, or a related field (e.g., Diesel Mechanic with electrical aptitude, Auto Electrician).
• Experience: Minimum 3+ years of experience in a similar role, preferably within the automotive or mechanical experience on the heavy vehicle industry.
• Technical Skills: Knowledge of mechanical, electrical, pneumatic, hydraulic and CAN-bus systems. Experience with firefighting vehicles and equipment is a plus.
• Problem-Solving: Ability to troubleshoot and solve complex technical issues efficiently and accurately, including the ability to read and understand wiring, hydraulic and pipping diagrams/ schematics.
• Communication Skills: Excellent communication skills with the ability to explain technical issues clearly to non-technical customers.
• Attention to Detail: Strong attention to detail, ensuring high-quality and safe work.
• Licenses: Current driver's license. Additional licenses (e.g., forklift, heavy vehicle HR) are advantageous.
• Valid Passport: Candidates must possessor be able to acquire a valid passport.
• Flexibility: Willingness to travel, occasional weekend or evening travel may be required to attend business demands, you will be able to work both independently and as part of a team.