We’re currently looking for multiple Inbound Customer Service Representatives to join our BRAND-NEW Inbound Contact Centre team!

About us:
CPM Australia, as part of CPM Group of Companies is a leading national field marketing agency representing a range of industry leading organisations in finance, insurance, automotive, consumer electronics, cloud-storage, utilities, FMCG, health & beauty, to just name a few! With over 40,000 interactions with customers per week, we achieve this by having more authentic conversations with customers than anyone else!

About the role:
Our client is trusted by consumers as a GLOBAL LEADER in after-sales care across consumer electronics and home appliances. They provide flexible solutions for rapid repair, replacement, or upgrade. 

As an Inbound Customer Service Representative, you will:

• Deliver exceptional customer service to customers.
• Ensure all customer queries are resolved within a timely manner.
• Data entry for accurate maintenance of our database.
• Handle consumer communication enquiries and providing them with a highly personalised experience throughout.
• Commit to consumer advocacy and deliver great outcomes for both the consumer and our client.

About you:

• Previous Contact Centre experience highly regarded.
• Excellent communication skills and attention to detail.
• Self-motivated, have a positive attitude and are a team player.
• Ability to think on your feet.
• Strong computer and systems literacy, Salesforce/CRM experience desirable.
• You are a target orientated individual who strives to meet the goals set for them.
• Willing to learn & thrive being a part of a supportive, inclusive team.

What we offer:

• Attractive hourly rate; $32.25 plus superannuation (casual employment).
• Flexible hours between Monday – Saturday.
• Full paid training and induction provided.
• Mates rates with corporate partners e.g. health insurance, retailers and more.
• Ongoing training and development programs (internal & external).
• Opportunities to move into other areas within the business both in Australia and globally.
• Working for one of Australia’s leading field marketing agencies.
• Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc
• Access to employee discounts at Westfield Knox shopping centre.
• Collaborative, innovative, and engaging culture.
• Friday afternoon social gatherings every week with weekly fresh fruit delivered, on-site coffee machine and pool table.
• Monthly STAR awards to recognise and reward employees for demonstrating CPM’s core values.
• Discounted onsite staff parking.
• 24/7 access to our Employee Assistance Program.

This is not an opportunity to be missed so APPLY ONLINE NOW!

Please note, only shortlisted candidates will be contacted.