Come and join Otis today, and be part of the OTIS Family and Forbes 2025 World's Best Employers

About you

We are seeking Service Technicians based in the Sydney CBD. 

In this role, you will work closely with other Installers, Electricians, Adjusters, Trade Assistants, Field Engineers, and Construction Coordinators.

• Permanent role

• Reports to the Service Managers

Key Responsibilities for You

• Performs Service and Maintenance work in accordance with relevant job procedures, technical articles, and operations manuals.

• Stand by and provide after-call-back coverage as needed.

• Identify process improvement opportunities and help facilitate continuous improvement to meet customer satisfaction.

• Electrical and Mechanical training to apprentices and subcontractors.

• Attend lift and escalator breakdowns and perform repairs and control modifications on lifts and escalators, including Re-roping, Hoisting, and Rigging.

• Perform Upgrades and Repair work in accordance with all relevant Codes, including SAA Lift Code AS1735, and in accordance with the relevant Award and /or Enterprise Bargaining Agreement.

• Liaise with customers and submit leads using Otis-provided applications.

Key working relationships - Internally and Externally

• Works closely with the Field Engineers, Service Mechanics, and Branch and Operations Managers.

• Liaises with functional management at other Otis entities and headquarters.

• Represents the Company's relationships with major customers, suppliers, and the public.

• Sales Team: Sales Account Representatives, Managers, and Coordinators (where relevant).

• External stakeholders include Customers, Building Owners, Managers, Independent and Government Agencies, Unions, Consultants, and Suppliers.

What You Will Need To Be Successful

• Have Electrical and/or Fitter qualifications as relevant to the role and Lift apprenticeship or other industry-accredited training program (desirable)

• Minimum two (2) to five (5) years’ experience within the Lift Industry.

• Hold a valid driver's license.

• Extensive Electrical and Mechanical knowledge across large equipment and the ability to perform knowledge transfer on information and skills through training.

• Has the ability to perform knowledge transfer on information and skills through training and demonstrated fault-finding and problem-solving skills.

• Strong English language skills, both verbal and written

• Intermediate knowledge and experience using technology including mobile communications, applications, and other computer-based systems (Word, Excel, Email, Internet).

• You are a committed professional, with safety as your priority

• Has attention to detail and is results-driven, curious, adaptable, and able to work well alone or in a team

Apply today to join us and build what’s next!.

About us

We are the world’s leading company for elevator and escalator manufacturing, installation and service. We move 2 billion people a day and maintain more than 2 million customer units worldwide - the world’s largest portfolio.

We can be found in many of the world’s most recognizable buildings as well as the busiest transportation hubs and retail centers. We are everywhere people are on the move.

Our commitment to Diversity & Inclusion

We “lift” our people to their highest potential.

Our international presence allows us to cultivate a strong community that is diverse in both culture and thought. We are committed to creating an inclusive culture that encourages and celebrates the diversity required to innovate, connect and thrive in a taller, faster, smarter world.

We are proud of our long commitment to diversity, equality, and inclusion. We strive to be a best-in-class employer for people of broad perspectives and experiences, cultures, genders, sexual orientation, races, and generations. We want to build a workforce that mirrors the diversity of our customers and the communities where we live and work. And a place where every voice feels safe, welcomed and heard.

We have workplace policies, practices and learning to help you thrive and grow in your career. This includes paid tertiary education and training, flexible working (role dependent) and to help working parents manage their caring responsibilities, we offer paid maternity leave.

Otis is An Equal Opportunity, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. Otis are committed to creating a diverse and inclusive place to work. We strongly encourage applications from women, and Aboriginal and Torres Strait Islander people

For more information: https://www.otis.com/en/au/our-company/diversity-and-inclusion