SERVICE CO-ORDINATOR & TECHNICAL SUPPORT – PUMPS & PUMPING SYSTEMS - FULL TIME
- Well established family business operating since 1975, based in Emu Plains, NSW.
- Stable, secure work environment. Team structure.
- Opportunities for training and development.
- Variety plus!
ABOUT YOUR FUTURE EMPLOYER
General Pump Company is a leading commercial and industrial pump provider in Australia. Family owned and managed, the business has grown extensively over more than four decades from its commencement in 1975 as a small pump supplier in Sydney to a company that, today, services a wide range of clients all over the world.
General Pump Company’s dedication to their clients is bar none. Industry leaders in both innovation and professionalism, their many years of experience in the pumping industry allows them to provide their clients with the exact pump or service needed, at an affordable price.
In 1996, General Pump introduced their own range of high-quality, durable, reliable and efficient pumps, pumping systems and associated accessories known as Ultraflow. The Ultraflow products have a broad spectrum of uses in residential, industrial, commercial, municipal, utility and mining sectors.
ABOUT YOUR FUTURE POSITION
You will enjoy working as an integral member of the team delivering exceptional customer service to clients and accurate, reliable support to technicians and tradespersons. You will appreciate that your contributions in daily huddles are welcomed. Reporting to the Operations Manager, you will demonstrate flexibility and efficiency in the diverse tasks assigned to you which include:
- Provide a high standard of customer service to clients requiring servicing, repairs, commissioning installation of pumps & pumping equipment, clearly communicate arrangements with clients,
- Co-ordinating, scheduling & supporting technicians & tradespersons for the repairs, periodic servicing and commissioning of pumps & pumping system both in-house and onsite,
- Purchasing pumps, spare parts & associated pumping equipment, arrange necessary transport,
- Generate accurate reports, quotations, communications and invoices to clients,
- Provide technical support and troubleshooting via phone, email, messaging to clients and technicians,
- Create new business by generating periodic maintenance programs for pumping systems,
- Generate warranty reports & liaise with clients
- Manage health & safety systems & procedures relating to service, repairs, commissioning & installations of pumping equipment,
- Be available to provide support outside of business hours
- In the event that other technicians are not available, carrying out servicing, repairs, commissioning & installation of pumps, pumping equipment may be required.
Your previous safety training provides a solid foundation for your safety-first attitude and you are competent and confident to work in a high-risk workshop & on-site environments. Your strong focus and commitment to quality control is aligned to General Pump Company’s values and ethics.
ABOUT YOU
You have gained at least five (5) years’ experience servicing pumps, pumping systems & pump controllers. It is not essential but will be an advantage if you hold a current LF ticket, an Electrical Trade Certificate, Connect / Disconnect Restricted Electrical Licence, Confined Space Certificate, Fitter Trade Certificate
Your knowledge & experience includes:
- Broad knowledge of different types & brands of pumps, pumping systems & associated equipment including different types of pump controllers,
- High level of competence with using IT including PCs, laptops, and programs including Windows, Microsoft Office programs, ERPs including Odoo,
- Excellent communication skills – clearly articulate instructions to technicians, diligently provide information, updates to clients,
- Schedule service work efficiently,
- Effectively manage & co-ordinate technicians to maximise their performance, provide support, inspire confidence & loyalty in the service team,
- Troubleshooting pumps & pumping equipment, electrical controllers, pump installations,
- Writing up assessments & reports,
- Generating invoices for completed work,
- Developing new business including periodic maintenance programs,
While you normally will not be required to do the ‘hands-on’ work, it will be an advantage if you have the knowledge and ability to:-
- Dismantle, inspect, repair, re-assemble a range of different types of pumps and associated mechanical equipment,
- Assemble valves, pipe fittings, manifolds,
- Install guide rail systems, pipework, valves to reinforced fibreglass & polyethylene pumpwells, fibreglass modifications,
- Safe operation of a forklift in a high-risk warehouse environment, 9.0 metre pallet racking, (Ride and Reach preferred), unloading shipping containers using short mast forklift,
You will be able to demonstrate:
- Accountability,
- Trustworthiness, honesty & loyalty,
- Excellent, articulate communication skills and mature customer centric approach
- Flexibility and adaptability,
- Excellent time management and organisational skills to work efficiently and meet deadlines,
- Punctuality and reliability
- Ability to work independently and in a team
- High safety conscious work ethic
- Excellent manual handling techniques
- Sound numeracy and literacy skills
- Working in an efficient, controlled way in high-pressure, demanding situations,
- Not afraid of hard work in a fast-paced environment
You are:
- Physically fit as the role could require heavy lifting.
RECRUITMENT PROCESS
To be considered for this position, you will be required to submit a current resume and a covering letter detailing your experience in the pump industry and managing staff, contractors, and providing excellent customer service.
You will be asked the following questions when you apply:
- Are you eligible to work in Australia?
- How many years’ experience do you have in servicing, repairing, commissioning, installing pumps and pumping systems?
- Do you have reliable transport?
- What experience do you have managing, supporting other team members?
- Are you prepared to undertake a fit for duty medical including drug and alcohol?
General Pump Company is a non-smoking work environment including company vehicles.