Econex Energy Pty Ltd trading as Carwash Marketplace is seeking a Car Wash Service Manager to oversee and manage the daily operations of its car wash facility. The position is responsible for coordinating car washing services, supervising employees, managing equipment and supplies, maintaining service quality, controlling operational costs and ensuring customer satisfaction. The role also focuses on improving operational efficiency, maintaining workplace safety and achieving the business's operational and financial objectives.

The Car Wash Service Manager will plan, organise, and control the day-to-day operations of the car wash facility. The role involves managing staff, assigning operational duties, monitoring vehicle cleaning services, and ensuring proper use and maintenance of car wash equipment. The manager will oversee the procurement and availability of cleaning materials, monitor service demand and revenue, manage operating expenses and implement procedures to maintain consistent service standards. The position will also involve handling customer complaints, coordinating equipment repairs, ensuring compliance with workplace health and safety requirements, and identifying opportunities to improve productivity, service delivery and overall business performance.

DUTIES & RESPONSIBILITIES 

•    Manage and coordinate daily car wash operations to ensure efficient service delivery.

•    Supervise staff, allocate duties and prepare work rosters according to operational requirements.

•    Train employees in vehicle cleaning procedures, equipment operation and customer service standards.

•    Monitor the quality of car washing and cleaning services to maintain customer satisfaction.

•    Oversee the operation and routine maintenance of car wash equipment and machinery.

•    Coordinate equipment repairs and servicing to minimise operational disruptions.

•    Manage inventory of cleaning chemicals, detergents and other operational supplies.

•    Liaise with suppliers to arrange the timely purchase and delivery of required materials.

•    Monitor daily sales, operating expenses and service performance to support business objectives.

•    Implement procedures to improve operational efficiency, control costs and reduce wastage.

•    Handle customer enquiries and complaints and take appropriate action to resolve service issues.

•    Ensure the facility and equipment are maintained in a clean, organised and safe condition.

•    Monitor compliance with workplace health and safety procedures, including the safe handling of cleaning chemicals.

•    Identify opportunities to improve service quality, staff productivity and overall business performance.

•    Report operational issues, maintenance requirements and business performance to the Director.

QUALIFICATIONS & REQUIREMENTS 

•    AQF associate degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2) in Business Management, Operations Management or a related field, where appropriate to the role.

•    Minimum 1–2 years of relevant experience in managing service operations, supervising employees and coordinating day-to-day business activities.

•    Strong leadership, organisational and staff management skills.

•    Ability to coordinate equipment maintenance, inventory management and operational resources.

•    Sound understanding of customer service, operational budgeting, cost control and service quality management.

•    Knowledge of workplace health and safety practices and the safe handling of cleaning chemicals.

BENEFITS 

•    Competitive salary with incentives 

•    Training and career growth opportunities 

•    Employee discounts 

•    Supportive work environment 

•    Safe and secure workplace