Step into a role where your hands on skills and attention to detail truly matter. As an Internal Sales and Warehouse Specialist in our team, you’ll be at the heart of our operations, processing orders, assembling, and dispatching critical products and parts that support industry-leading HVAC/R solutions. This is a great opportunity for someone who is customer-focused, takes pride in accuracy, and thrives in a collaborative, safety and quality-focused environment.
Our Client is an innovative company that prides itself on quality, best practice, and continuous advancement. Their operations are backed by ISO-certified quality systems and a NATA-accredited laboratory, reflecting our commitment to precision and excellence. This is not your standard warehouse or store person role; you’ll be working in a professional, well-maintained environment where quality and standards come first.
We welcome applicants from people of diverse backgrounds, and strongly encourage women, Aboriginal and Torres Strait Islander peoples, and those from underrepresented groups to apply for this role within our team.
Purpose - As part of the team, you will be responsible for maintaining and strengthening the company’s reputation as a leading market leader in the transport and stationary air conditioning and refrigeration industry. Your primary purpose is to ensure all orders are accurately processed, assembled, and tested with correct documentation and part verification, in accordance with customer requirements and company procedures.
Company Mission: Your role will be important in achieving our company's mission: Advancing and innovating in services and manufacturing to provide HVAC/R solutions for a better world.
Key responsibilities
Prepare and complete orders for delivery or pick up according to schedule, including picking, packing, labelling, wrapping and dispatch using internal systems
Communicate professionally with customers via phone and email, responding promptly to inquiries, processing order requests, and providing excellent customer service to maintain positive relationships and ensure customer satisfaction
Follow quality service and management standards to ensure customer satisfaction and operational efficiency
Maintain accurate records, part identification, and communication regarding stock availability, discrepancies, and customer-specific requirements.
Operate a variety of tools and equipment safely, including forklifts, crimpers, cutters, and parts washers.
Maintain a clean, organised, and safe work environment by performing routine cleaning, equipment checks, and waste disposal.
Collaborate with colleagues and supervisors to resolve issues, improve workflow, and support team goals.
Follow safety standards, wear PPE, and adhere to company procedures and quality guidelines.
Key Attributes
Detail-Oriented – Accurate with parts, processing orders, checking quality and documentation.
Reliable – Completes tasks on time with minimal supervision.
Team Player – Communicates clearly and works well with others.
Hands-On – Skilled with tools and assembly tasks.
Adaptable – Open to learning and process changes.
Problem Solver – Flags and helps resolve issues as they arise.
Professional – Maintains a clean appearance and respectful conduct.
Safety-Conscious – Follows all safety rules and uses PPE correctly.
Personal Specifications/Selection Criteria. Desirable qualifications such as;
Automotive Sales (Parts Interpretating), Store-person, Supply Chain Operations and Warehousing
Experience in a warehouse, logistics, or manufacturing environment, with key responsibilities in parts handling, order processing, and assembly activities.
Strong communication skills, confident and professional in both verbal and written communication, with the ability to engage effectively via phone, email, and in person, maintaining a clear, respectful, and professional approach.
Commitment to quality systems with demonstrated experience working within quality management systems, with a strong understanding of quality standards and processes. Preferably, the ability to support, maintain, or manage these systems and contribute to continuous improvement initiatives.
Customer Focused who understands customer needs and priorities, delivers quality service, and ensures a positive experience through responsiveness, attention to detail, and a solutions-oriented approach.
Confident using tools and systems, including pallet jacks, forklifts, crimpers, cutters, and inventory software
Physically fit to perform manual tasks, including lifting, standing, bending, and working with small tools.
Professional presentation and conduct, punctual, clean, and respectful in all interactions.
Basic problem-solving mindset, able to identify stock errors, assembly issues, or safety risks and escalate when needed.
