This position is based at Wacol and will focus on supporting and advising our workshop and dealer network staff in MAN service matters. The role will require the successful candidate to have extensive experience and knowledge of MAN products. 

Benefits

At Penske, we know that it is our people at the heart of our success, and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits:

• Flexible work arrangements that work for the individual and the business 
• Onsite parking
• Accredited Training & Development Programs
• Commitment to providing the highest levels of safety, technical and leadership training
• Competitive Remuneration
• Reward and Recognition Programs
• Employee Referral Program - generous employee referral fees.
• Employee Assistance Program.
• Family Friendly Benefits including Paid Parental Leave
• Penske Perks: save $1000's with access to discounts from your favourite retailers

Task & responsibilities

• Support and advise Penske workshop and dealer network staff in MAN service matters including during repairs and trouble shooting
• Advise staff how to use MAN service documentation and IT information platform 
• Help and support Penske staff to develop and follow workshop routines e.g. warranty process, Service Desk, necessary forms for warranty application
• Provide technical support and interface with technical support team of MAN Truck & Bus in Germany 
• Monitor workshop staff and advise on potential improvements 
• Carry out special investigations and modifications in cooperation with MAN
• Attend to Service Desk cases of assigned importers

Qualification & experience

• Graduate engineering degree, trade qualification or similar
• Extensive MAN brand and product knowledge
• Sound knowledge and expertise of MAN technology with experience in MAN workshop is preferable
• Detailed knowledge of MAN products, repair and maintenance IT system MAN cats
• Detailed knowledge of electronics and MAN Powertrain
• Strong customer focus and orientation
• Well-developed training skills
• Competent and experienced user of Microsoft Office applications (Word, PowerPoint, Excel)
• Ability and willingness to travel extensively in APAC region