The primary function of the Customer Service Representative is to contribute to the ongoing growth of Fleet sales by providing outstanding customer service to both new and existing mycar fleet customers by answering incoming enquiries in a timely and professional manner and effectively enticing each caller to choose mycar as their service centre of choice for both tyres and maintenance on their vehicles.

Key Responsibilities:

Sales – Customer Service

• Ensure inbound calls are taken in a timely fashion in line with KPI’s

• Ensure calls are handled and concluded in a timely fashion in line with KPI’s

• Work with other mycar stakeholders to ensure that customer queries are handled in an appropriate and timely fashion

• Work with store teams where appropriate to ensure caller’s requests are accommodated as much as appropriate and in line with business rules

 Sales – Fleet Bookings

• Diligently book as many callers as possible to their nearest mycar location

• Appropriately persuade drivers where appropriate to choose mycar as their preferred service centre

• Handle objections in a professional manner to give callers a level of confidence in the mycar service offer

• Maintain appropriate level of conversion to bookings vs number of calls taken

 General

• Commit to maintaining health and safety principles both within own workplace and through the identification of potential risks at mycar

• Manage ad hoc projects as and when required.

• Deal with additional duties as and when required.

• Demonstrate behaviours aligned to the mycar values.

• Work with fellow team members to manage daily email enquiries / email bookings in the shared fleet mailbox, ensuring response times are maintained appropriately.

 Safety

• Commit to maintaining health and safety principles both within own workplace and through the identification of potential risks at mycar

 Other

• Manage ad hoc projects as and when required.

• Deal with additional duties as and when required

Qualifications and Preferred Experience:

• Degree in Business or related discipline regarded but not essential

• Experience in an inbound call taking environment

• Experience working in a team

• Desire to work as a salesperson highly regarded

Skills and Competencies:

• Self-motivated and innovative

• Lateral thinking style

• Ability to review reports/data and identify opportunities

• Ability to make cold customer calls and convert sales opportunities

• Administrative skills

• Good organisational skills with attention to detail

• Computer literate, with intermediate proficiency in Microsoft Office suite

• Excellent written and oral communication skills

• Good stakeholder engagement, collaborative approach and relationship building skills

People First Perks

Through our commitment to our people-first culture, we offer our mycar team a range of competitive benefits designed to make their life that little bit easier!

Take advantage of not only a great culture, but revel in our professional development programs designed to help continue to build and grow your career, wellness programs, and a huge range of discounts on the services we provide. 

Belonging at mycar 

At mycar we value the diverse backgrounds, experiences, and contributions that each person brings; what makes you unique, makes us better! No two days are the same: we’re dynamic and full of passionate teams challenging new ideas through collaboration. 

To grow one of the most recognised leaders in automotive, we need the most interesting and talented people. Are you one of them? If so, we want to talk to you!

If you require support with your application/reasonable adjustments for the interview process, we want to hear from you. Please contact us at [email protected]