About the Company

Join a trusted and growing appliance service business with a strong reputation for excellence in repair, installation, and maintenance.

Due to continued growth, we are seeking an experienced and motivated Service Delivery Manager to lead our appliance service operations and take the business to the next level.

You'll be responsible for service delivery, customer satisfaction, team leadership, and strategic growth of our service offering.

About the Role

This role is a full-time office and site position and involves troubleshooting, customer relations, quoting and service delivery, working with a full-time scheduler.

As the Service Delivery Manager, you'll oversee the day-to-day performance of our appliance service division — leading a team of skilled technicians and support staff, ensuring operational efficiency, and driving business profitability.

You'll be responsible for service delivery, customer satisfaction, team leadership, training, and strategic growth of our service offering.

Key Responsibilities

• Lead and manage service operations including repairs, installations, and maintenance

• Oversee scheduling, dispatch, and workflow to ensure timely, high-quality service

• Build and maintain strong relationships with customers, suppliers, and warranty partners

• Manage budgets, KPIs, and financial performance of the service division

• Drive business improvement initiatives and identify growth opportunities

• Lead, mentor, and develop a high-performing service team

• Ensure compliance with safety and quality

About You

You're an experienced operations or service leader who thrives in a hands-on, customer-focused environment. You combine commercial acumen with strong people leadership skills and enjoy improving processes to achieve outstanding results.

Australian work rights are required for this position.

You'll bring:

• Trade or engineering background

• 5+ years' experience in appliance service, maintenance, or field service management

• Experience across any type of appliance service is valued for this role

• Strong leadership and team management skills

• Proven experience managing budgets, KPIs, and service performance

• Excellent communication and customer service skills

• Good technical understanding of appliances and servicing processes

• Proficiency with service management or scheduling systems

• Strong Microsoft Suite experience

• Strong understanding of job management software i.e. SimPro, AroFlo

Desirable:

• Experience managing warranty and manufacturer service agreements

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What's on Offer

• Competitive salary

• Leadership opportunity in a well-established, growing business

• Supportive team culture with autonomy to make an impact

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How to Apply

If you're ready to lead a successful service team and help drive the growth of a respected appliance business, we'd love to hear from you. Initial enquiries 0418 323 798.